“I have already put some of your strategies in place. I work with someone who in every other interaction has been verbally abrasive towards me. I guessed this person was a kinaesthetic communicator and as someone who is predominantly auditory, followed by visual, my communication style clearly needed to change to engage with this person. After employing your strategies in a text message exchange I suddenly got a kind response and a kiss! It was so nice to have an interaction with this person that didn’t result in me feeling shaky and threatened for the remainder of the day, if not days. But more importantly. It was so nice to work together with this person. I really miss working in a close knit, collaborative team environment like most of my previous jobs so this is a step towards hopefully creating that here. Will continue to employ these strategies. Thank you again!” - Anonymous